Welcome to SportShoppy.com! We are committed to providing you with top-quality sports equipment perfect for kids and families. We partner with Doba, a reliable dropshipping service, to ensure you receive your items seamlessly. Below, you will find details about our shipping and returns policy.
Shipping Policy
Order Processing
- Processing Time: We process OrdersOrder within 1-2 business days. You will receive a confirmation email once your Order has been processed.
- Shipping Time: Shipping times vary based on the destination. Typically, delivery takes 3-7 business days after the Order has been processed.
Shipping Rates
- Standard Shipping: Complimentary for orders over $50. For orders under $50, a flat rate of $5.99 applies.
- Expedited Shipping: Available at an additional charge. Rates and options will be displayed at checkout.
Shipping Restrictions
- We currently ship within the continental United States.
- We do not deliver to P.O. Boxes or APO/FPO addresses.
Tracking Your Order
- Once your Order is shipped, you will receive an email with tracking information to monitor your shipment.
Returns Policy
30-Day Return Policy
- We offer a ### 30-Day Return Policy
- Eligibility: You can return most items within 30 days of receiving your Order for a refund or exchange.
- Condition: Items must be returned in new, unused condition with all original packaging and tags.
- Non-Returnable Items: Customized products or items marked as final sale are not eligible for returns.
Return Process
- Initiate Return: Contact our Customer Service Team at mailto:returns@sportshoppy.com to obtain a Return Authorization (RA) number.
- Package Your Return: Carefully pack your items, including the original packing slip. Write your R.A. number on the outside of the package.
- Shipping: Ship your return using a traceable method to the address provided by our customer service team. Customers are responsible for return shipping costs unless the return is due to an error we made.
Refunds
- Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. The refund will be processed if approved, and a credit will automatically be applied to your original payment method within 5-7 business days.
- Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
- To exchange an item, follow the return process above and place a new order for the desired item. It ensures the desired item is in stock and shipped to you quickly.
Damaged or Defective Items
- If you receive a damaged or defective item, please email us at support@sportshoppy.com with photos and a description within five days of receiving your Order. We will arrange for a replacement or refund as necessary.
Contact Us
For any questions or assistance, please reach out to our Customer Service Team:
- Email : support@sportshoppy.com
- Hours: Monday – Friday, 9 AM – 5 PM (EST)
Thank you for shopping with SportShoppy.com, where we bring the best in sports equipment to your family!